Регион: Северо-Западный округТребуемый опыт работы: Более 1 годаПредполагаемый уровень месячного дохода:
до 45 000
руб.
JT International (JTI)is a subsidiary of Japan Tobacco, Inc., the world’s third largest international tobacco company. JTI manufactures internationally recognized cigarette brands. The company has offices in 60 countries outside of Japan, with more than 23’000 employees, and sales activities in over 120 markets. JTI’s headquarters are located in Geneva, Switzerland. GLOBAL SERVICE DESK (GSD) is customer support organization that is running 24X7 by switching support activities between its 3 centers located in St.Petersburg/Russia, Kuala Lumpur/Malaysia and Montreal/Canada. It provides 1st (standard) and 2nd (deep consulting) level support service to all JTI Employees in the following areas:a centralized internal IT
- Standard IT questions (Microsoft, standard customer hardware/software)
- SAP
- JTI infrastructure solutions (IP telephony (Cisco, Avaya; Blackberry), iPass VPN, global networks etc.)
- JTI Global business applications (such as Siebel Analytics, Siebel Consumer Goods, Symantec Enterprise Vault, Microsoft SharePoint, web applications etc.)
- Standard IT questions (Microsoft, standard customer hardware/software)
Support is provided in different Languages: English, Russian, German, Polish, French, Italian, Spanish, Turkish, Romanian, Malay, Arabic, Chinese, Indian and others. St. Petersburg GSD center primarily serves JTI customers from Geneva HQ, Europe, UK, Africa, Middle East and CIS offices and factories. JOB DESCRIPTION
- GSD Technical Analysts specialize in several JTI global infrastructure solutions and applications.
- They combine functions of primary customer contact point (making preliminary analysis, incident management, request dispatching) with in-depth problem analysis in the areas of their specialization.
Minimum requirements:
- University Degree, preferably in the area of Computer sciences or related field
- Fluent English and German, native Russian. Other languages are a plus
- General knowledge of IT technologies (e.g. networks, MS infrastructure solutions, software architecture, web-design, etc.)
- Strong analytical skills
- Practical experience of supporting IT systems and users is a plus
- Ability to interact and communicate in a multicultural environment
- Customer oriented attitude, willingness to work in a team
Conditions:
- We seek for candidates eager to work and develop professionally in a team of young, dynamic and friendly individuals
- We offer targeted training and development programs (on-job, GSD University, technical and soft-skill). We also provide an excellent working environment and competitive compensation package.
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