Регион: Нижний НовгородТребуемый опыт работы: Более 1 годаПредполагаемый уровень месячного дохода:
от 20 000
до 25 000
руб.
Summary of Position: The Help Desk Agent located in Nizhny Novgorod will provide application software support to all clients. Applications are primarily Microsoft Office.
Essential Duties and Responsibilities include but not limited to the following. Other duties may be assigned to meet business needs.
- Provide application software support via phone and e-mail
- Fluent in English (Speak, Read, Write)
- Proficient in Windows XP and Vista environments
- Proficient knowledge of Microsoft Office products (Word, Excel, Powerpoint, Outlook)
- Knowledge of Adobe applications a plus
- Proficient in troubleshooting skills for first call resolution of application issues
Qualifications / Requirements
- Ability to work flexible shifts
- Excellent written and verbal communication skills
- Strong analytical and interpersonal skills
- Ability to work independently and with minimal supervision
- Excellent customer service skills
- Keyboard touch typing
- Excellent documentation skills for recording calls and histories
Education / Training / Experience
- Certification of training in Microsoft Office applications
- English language certification
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