Регион: МоскваТребуемый опыт работы: Опыт работы указанПредполагаемый уровень месячного дохода:
не указан
Requirements:
- Advanced level of skills talian (both oral and written skills
close to native speaker). - Upper-Intermediate level of skills English (read and written
skills). - High technical competency in computers (hardware‚ software‚
network). - Understanding of basic customer service work peculiarities and
procedures. - Willing to work and develop in call center environment.
Nice to have:
- Other European languages (English‚ Spanish‚ French‚ Dutch,
German). - Advanced knowledge in *nix based systems.
- IT certifications (Microsoft‚ Cisco‚ etc.).
- Experience in working in customer service‚ sales or other
customer-focused businesses.
Responsibilities:
- Communication with Acronis inc. customers over e-mail‚ phone‚
and web chat. - Resolution of Acronis products usage problems remotely over
e-mail‚ phone‚ and web chat. - Remote assistance to customers using Remote Desktop or
WebEx. - Working according to the department’s staffing requirements
based on volume forecast and determined by the department or
sub-department manager‚ including non-business hours and night
shifts. - Ensure the widespread adoption and high customer satisfaction
of Acronis software solutions and customer service delivery‚ based
on technologies and applications‚ by timely customer calls and
partner support. - New product launch support.
- Issue verification.
- Identification of workarounds and subsequent communication to
team members and knowledgebase manager - Work with development and QA to resolve the issue.
- Reporting back to the customer during an expectable and agreed
upon time frame. - Ensure proper and in-time leads are forwarded to sales
department. - Assisting customers with solving sales related issues.
- Working with PM and Technical writers to introduce amendments
into user guides. - Working with product managers to identify new features for
development. - Fulfill IT security issues‚ follow corporate security standards
and requirements. - Provide service and support for corporate and home users and
holding introductions to new users. - Explain detailed technical aspects/solutions to customers and
partners (resellers). - Help customers identify their issues‚ needs and
requirements.
Conditions:
- Salary:interview defined.
Working conditions:
For employees:
- Full RF labor code compliance.
- Prestigious medical insurance.
- Free business .
- Fitness programs discounts.
Specifying the career code “Support (Italian)” in the Subject of
your message
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